RETURN AND REFUND POLICY


Aadi will not accept any return request from customers once it’s delivered to him or her. Customers can ask for replacement any product or ask for refund under certain conditions. All return and refund request must be made following aadi’s official customer support channel. Aadi holds the right to replace, refund or not to replace, refund customers based on its investigation as per company policy.

How to lodge a complaint or communicate for any issues: the customer has to login to their account and send message to aadi team regarding their issues or complaints or they can email us directly at support@aadi.com.bd. Aadi “Customer Support Team” will get back to the customer within 7-10 working days after receiving and acknowledging a complain provided there is no force majeure issue.

The claiming period for any order must be placed using the channel mentioned above within 24 hrs of receiving the product.

Possible scenarios in case of refund & replacements:

Damaged products

The buyer must provide Aadi with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won’t be replaced or refunded in any way. If that product is not available in aadi stock, customer can choose any product worth the same value and get the replacement within standard delivery time. No refund is applicable in such case.

In case of Missing pieces: Follow the regular complain lodging process and wait for verification of aadi customer support team. Upon successful verification aadi will arrange to send the missing pieces following the standard delivery process. No replacement or refund is applicable for such case.

Mismatch of product specifications: Follow the regular complain lodging process and wait for verification of aadi customer support team. Customer must provide images of the items & after verifications the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. Replacement will be given following aadi replacement policy.

Lost in transit DHL

Follow the regular complain lodging process and wait for verification of aadi customer support team. Upon successful verification aadi will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such case.

Customs Issues

In case of any customs related issues, Aadi can’t be held responsible for any delays or any sort of duty taxes that the ordered product might be subjected to as per the laws and customs policy of the customers country. The customer must bear any additional duties, taxes, fees or charges as per the prevailing laws of the customers country.

Counterfeit products

Follow the regular complain lodging process and wait for verification of aadi customer support team. Upon successful verification aadi will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such cases