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Terms and Conditions

Welcome to aadi.com, a unique online marketplace owned and operated by Aadi Bangladesh Limited (Registration Number: C-143217, hereinafter referred to as “we", "us" or “aadi"). Aadi is an online marketplace connecting people around the world to make, sell and buy exclusive and quality goods. We are so glad that you’re here. Make yourself comfortable and have a good time, but please follow our terms and conditions stated herein below at all times:

  1. Accepting the terms and conditions of the User Agreement:

This document which we officially call our User Agreement is a legally binding contract between you and aadi. The terms and conditions of this User Agreement (Terms and Conditions”) set out your rights, obligations and responsibilities when you use aadi.com pattern by aadi, along with its related sub-domains, sites, mobile app, services and tools (the "Site/Services"), so please read this document carefully. By using the Site, you hereby accept these Terms and Conditions (including the linked information herein) and represent that you agree to comply with the Terms and Conditions of this User Agreement. This User Agreement is deemed effective immediately upon your use of the Site which signifies your acceptance of these Terms and Condition of this User Agreement. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

  1. CONDITIONS OF USE

2.1        YOUR ACCOUNT

You’ll need to create an account with aadi to use some of our Site and Services. Here are a few rules about accounts with aadi:

2.1.1        You must be at least 18 years or older to use our Services. Minors under the age of 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 years are not permitted to use aadi or the Services. You are solely and personally responsible for any and all account activity(s) conducted by a minor on your account.

2.1.2        Provide accurate information about yourself. It’s prohibited to use false information or impersonate another person or company through your account.

2.1.3        You shall not use language that is offensive, vulgar, infringes someone’s intellectual property rights, or otherwise violate the Terms and Conditions of User Agreement.

2.1.4        You’re solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose financial information is on the account will ultimately be responsible for all activity(s). If you’re registering as a business entity, you personally guarantee that you have the authority to agree to the Terms and Conditions on behalf of the business. Also, your accounts are not transferable.

2.1.5        As we mentioned above, you’re solely responsible for any activity on your account, so it’s important to keep your account password secure at all times. 

2.1.6        No person or business entity may register as a member of the Site more than once at a time.

2.1.7        This User Agreement does not create any agency, partnership, joint venture, employment, or franchisee relationship between you and aadi.

2.2        YOUR CONTENT OR SUBMISSION:

2.2.1        Anything that you submit to the Site (“Your Submission”) or any content that you post using our Site and services shall be your content at all times ("Your Content"). We don't make any claim to Your Content or Submission, which includes anything you post using our Services (like shop names, profile pictures, listing photos, listing descriptions, reviews, comments, videos, usernames, etc.).

2.2.2        You understand that you are solely responsible for Your Content. You represent that you have all the necessary rights to Your Content and that you're not infringing or violating any third party's rights by posting it.

2.2.3        By posting Your Content through our Site, you grant aadi a license to use it. We don't claim any ownership of Your Content, but we have your permission to use the same to help aadi function and grow.

2.2.4        By posting Your Content, you grant aadi a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content. This allows us to provide the services and to promote aadi, your aadi shop, or the services in general, in any formats and through any channels, including across any aadi services, our partners, or third-party website or advertising medium. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information. Consider these examples: if you upload a photo of a listing on your aadi shop, we have permission to display it to buyers, and we can resize it so it looks good to a buyer using our mobile app; if you post a description in Bangla, we can translate it into English so a buyer in abroad can learn the story behind your item; and if you post a beautiful photo of your latest handmade necklace, we can feature it on our homepage, in one of our blogs or even on a billboard to help promote your business and as well as aadi's.

2.2.5        There are certain types of content we don't want to be posted on the Site (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive as per the social context of Bangladesh and against the law of Bangladesh or any part of our User Agreement as well. You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive.

2.2.6        We may at any time in our sole and absolute discretion, request that you update your Personal Data or we reserve the right to invalidate the account or related details forthwith without giving any reason or prior notice and we shall not be liable or responsible in any manner for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation if any.

2.2.7        You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any of Your Submission and Your Content. We may, but shall not be obligated to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.

2.3         PRIVACY

We know your personal information is important to you, so it's important to us as well. Our Privacy Policy details how your information is used when you use our Services. By using our Services, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, visit the link below. The personal information/data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.

2.4        PLATFORM FOR COMMUNICATION

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase products listed at the price indicated therein at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or control in any manner any transactions on the Site or on a payment gateway as made available to you by an independent service provider. Accordingly, the contract of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on our Site while the payment processing occurs between you, the service provider and in case of prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the Site shall be strictly a bipartite contract between you and the service provider as listed on our Site.

2.5        CONTINUED AVAILABILITY OF THE SITE

We will do our utmost to ensure that access to the Site is consistently available and is uninterrupted and error-free. However, due to the nature of the internet and the nature of the Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

2.6        LICENSE TO USE OUR SITE AND SERVICES

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our site and services - subject to the Terms and the following restrictions in particular:

2.6.1        Don't Use Our Site and Services to break the law. You agree that you will not violate any laws in connection with your use of the Site/Services. This includes any local and international laws that may apply to you.

2.6.2        Content provided on this site is solely for informational purposes. Product representations including price, available stock, features, add-ons and any other details as expressed on this site are the responsibility of the vendors displaying them and are not guaranteed as completely accurate by us. Submissions or opinions expressed on this Site are those of the individual(s) posting such content and may not reflect our opinions.

2.6.3        We grant you a limited license to access and make personal use of this Site, but not to download (excluding page caches) or modify the Site or any portion of it in any manner. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

2.6.4        You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other text utilizing our name or trademark without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you for access to the Site with no prior notice. You may not use our logo or other proprietary graphic or trademark as part of an external link for commercial or other purposes without our express written consent, as may be applicable.

2.6.5        You are responsible for paying all fees that you owe to aadi. Except as set forth below, you are also solely responsible for collecting and/or paying any applicable taxes and VAT for any purchases or sales you make through our Site.

2.6.6        You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.

2.6.7        The name "aadi" and the other aadi marks, phrases, logos, and designs that we use in connection with our Services, are trademarks, service marks, or trade dress of aadi in the US and other countries. Site

2.6.8        We love your suggestions and ideas! They can help us improve your experience and our Services. Any unsolicited ideas or other materials you submit to aadi (not including Your Content or items you sell through our Services) are considered non-confidential and non-proprietary to you. You grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

2.6.9        You agree and undertake not to perform restricted activities listed within this section; undertaking these activities will result in immediate cancellation of your account, services, reviews, orders or any existing incomplete transaction with us and in severe cases may also result in legal action,

  1. Refusal to comply with the Terms and Conditions described herein or any other guidelines and policies related to the use of the Site is available on the Site at all times.

 

  1. Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity.

 

  1. Use the Site for illegal purposes

.

  1. Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site and Services.

 

  1. Interfere with another's utilization and enjoyment of the Site; Post, promote, or transmit through the Site any prohibited materials deemed illegal by The People's Republic of Bangladesh.
  2. Use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another Customer's computer or mobile device or the Site and use the Site other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards, and any other applicable laws.

2.6.10        Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

2.7         YOUR CONDUCT

You must not use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. You must not engage in cities that could harm or potentially harm the Site, its employees, officers, representatives, stakeholders or any other party directly or indirectly associated with the cess to it to be interrupted, damaged or impaired in any way. You understand that you, and not us, are responsible for all electronic communications and content sent from your computer to us and you must use the Site for lawful purposes only. You are strictly prohibited from using the Site:

  1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
  2. to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties, or relates to or promotes money laundering or gambling, or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  3. Use the Site for illegal purposes.
  4. to cause annoyance, inconvenience or needless anxiety
  5. for any other purposes that is other than what is intended by us

2.8        CLAIMS AGAINST OBJECTIONABLE CONTENT

2.8.1        We list thousands of products for sale offered by numerous sellers on the Site and host multiple comments on listings, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, we operate on a "claim, review and takedown" basis. If you believe that any content on the Site is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, ("objectionable content"), please notify us immediately by following by writing to us on linfo@aadi.com. We will make all practical endeavours to investigate and remove valid objectionable content complained about within a reasonable amount of time.

2.8.2        Please ensure to provide your name, address, contact information and as many relevant details of the claim including name of objectionable content party, instances of objection, proof of objection amongst others. Please note that providing incomplete details render your claim invalid and unusable for legal purposes.

2.9        CLAIMS AGAINST INFRINGING CONTENT

2.9.1        We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to at info@aadi.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your name, address, contact and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered as an offense and may be followed by legal proceedings.

2.9.2        We also respect a manufacturer's right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.

2.10         TRADEMARKS AND COPYRIGHTS

2.10.1        aadi.com, aadi logo, aadi Fashion, aadi Basics and other marks indicated on our site are trademarks or registered trademarks in the relevant jurisdiction(s). Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

2.10.2         All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Bangladeshi copyright laws which includes Copyright Act 2000 Trademark Act 2009 and international conventions. All rights are reserved.

2.11        DISCLAIMER

2.11.1        You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

2.11.2        We further expressly disclaim any warranties or representations (express or implied) respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance merchantability, fitness for a particular purpose, or legality of the products listed or d or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccurate content, this Site, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall aadi have any obligations or liabilities in respect of any transactions on the Site.

2.11.3        We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, instalment offerings, warranty services amongst others.

2.12         INDEMNITY

You shall indemnify and hold harmless aadi as owned by Aadi BD Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

2.13        THIRD PARTY BUSINESSES

Parties other than aadi and its affiliates may operate stores, provide services, or sell product lines on the Site. For example, businesses and individuals offer products via Marketplace. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. We do not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions by reviewing your transaction carefully, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and related terms and conditions.

2.14        COMMUNICATING WITH US

When you visit the Site, or send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Site or by any other mode of communication we choose to employ. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website (and/or placement of your order) and agree to treat all modes of communication with the same importance.

2.15        OUR SOFTWARE

2.15.1        Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the "Software").

2.15.2         You may use the Software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Bangladesh including but not limited to any other applicable copyright laws.

2.15.3         When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to separate policies, terms of use, and fees of these third parties.

2.15.4         You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part or create any derivative works from or of the Software.

2.15.5        In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

3.        CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)

Please read these conditions carefully before placing an order for any products with the Sellers ("We" or "Our" or "Us", wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.

3.1        CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE

This section deals with conditions relating to the sale of products or services on the Site.

3.2         THE CONTRACT

3.2.1        Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you.

3.2.2        If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon the time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third-party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met.

3.2.3        All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services. aadi does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and the Sellers. The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is a timely intimation to you of such cancellation via an email or SMS. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated

3.2.4        You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale.

3.2.5        You authorize us to declare and provide a declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

3.2.6        You may cancel your order at no cost any time before the item is dispatched to you.

3.2.7        Please note that we sell products only in quantities that correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

3.3        PRICING, AVAILABILITY AND ORDER PROCESSING

3.3.1        All prices are listed in BDT (Bangladesh Taka) and are inclusive of VAT All prices are available in BDT (Bangladesh Taka), Euro and USD on the currency tab and are exclusive of VAT.

All the products are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease or increase between the time you place it in your basket and the time you purchase it.

3.3.2        We do not offer price matching for any items sold by any seller on our Site or other websites.

3.3.3        We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for the refund will apply.

3.3.4        We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or SMS if any products you order turn out to be unavailable.

3.3.5        Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel an order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

3.3.6        In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

3.4        ORDER CANCELLATION:

A customer can cancel his/her order at any period of time before aadi has handed over the goods/shipment to the courier for delivery, in which case, the full amount worth of the order will be refunded within 12-15 working days. After the delivery to the customer, no refund will be given and the order cannot be cancelled.

3.5        RETURN, REPLACEMENT AND REFUND POLICY

3.5.1        aadi will not accept any return request from customers once it's delivered to him or her. Customers can ask for a replacement of any product or ask for a refund under certain conditions. All return and refund requests must be made following aadi's official customer support channel. aadi holds the right to replace, refund or not to replace, refund customers based on its investigation as per company policy.

3.5.2        the customer has to login to their account and send a message to aadi team regarding their issues or complaints or they can email us directly at info@aadi.com.bd. aadi "Customer Support Team" will get back to the customer within 7-10 Days days after receiving and acknowledging a complain provided there is no force majeure issue.

3.5.3        The claiming period for any order must be placed using the channel mentioned above within 7 days of receiving the product.

3.5.4        Possible scenarios in case of refund & replacements:

  1. Damaged products: the buyer must provide aadi with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won't be replaced or refunded in any way. If that product is not available in aadi stock, customers can choose any product worth the same value and get the replacement within the standard delivery time. No refund is applicable in such a case.

 

  1. In the case of missing pieces: Follow the regular complaint lodging process and wait for verification of aadi customer support team. Upon successful verification, aadi will arrange to send the missing pieces following the standard delivery process. No replacement or refund is applicable to such a case.

 

  1. Mismatch of product specifications: Follow the regular complaint lodging process and wait for verification of aadi customer support team. The customer must provide images of the items & after verifications, the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. The replacement will be given following aadi replacement policy.

 

  1. Lost in transit: Follow the regular complain lodging process and wait for verification of aadi customer support team. Upon successful verification aadi will arrange to send the missing product following the standard delivery process. No replacement or refund is applicable for such a case.

3.6        CUSTOMS ISSUES:

In case of any customs related issues, aadi can't be held responsible for any delays or any sort of duty taxes that the ordered product might be subjected to as per the laws and customs policy of the customers country. The customer must bear any additional duties, taxes, fees and charges as per the prevailing laws of the customer’s country.

3.7        COUNTERFEIT PRODUCTS:

Counterfeit follow the regular complaint lodging process and wait for verification of aadi customer support team. Upon successful verification, aadi will arrange to and the missing product following the standard delivery process. No replacement or refund is applicable for such a case.

3.8        PROMOTIONAL VOUCHER OR COUPON

3.8.1        Promotional Voucher or Coupon can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.

3.8.2        Refund Voucher or Coupon cannot be used from different accounts.

3.8.3        Promotional Voucher or Coupon is not replaceable if expired.

3.8.4        Each issued promotional voucher (App voucher and New customer voucher) will be valid for use by a customer only once or times specified by the conditions given by aadi as per its campaign policy.

3.8.5        Multiple usages of Promotional Voucher or Coupon changing the identity is illegal.

3.8.6        Promotional Voucher or Coupon is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.

3.8.7        Promotional Voucher or Coupon may not be valid during the sale or in conjunction with any special promotion.

3.8.8        Promotional Voucher or Coupon will work only if the minimum purchase amount and other conditions are met.

3.8.9        aadi reserves the right to vary or terminate the operation of any Promotional Voucher or Coupon at any time without any prior notice.

3.8.10        aadi shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Voucher or any failure or inability of a customer to use a Promotional Voucher or Coupon for any reason.

3.8.11        Promotional Voucher or Coupon is not replaceable if it expired.

3.9        SECURITY AND FRAUD

3.9.1        When you use a Promotional Voucher or Coupon, you warrant to aadi that you are the duly authorized recipient of the voucher and that you are using it in good faith.

3.9.2        If you redeem, attempt to redeem or encourage the redemption of Promotional Voucher or Coupon to obtain discounts to which you are not entitled you may be committing a civil or criminal offense if we reasonably believe that any Promotional Voucher or Coupon is being used unlawfully or illegally, we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation.

3.9.3        aadi reserves the right to take any further action it deems appropriate in such instances

4.        RESELLING aadi’s PRODUCTS

Reselling any products using this Site for any purposes is strictly prohibited. If any unauthorized personnel are found committing the above act, legal action may be taken against him/her.

 

5.         LOSSES

We will not be responsible for any business or personal losses (including but not limited to loss of revenue, contracts, anticipated savings, data, goodwill, or wasted v other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site.

6.        EVENTS BEYOND OUR CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

7.        WAIVER

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our site and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.

8.         TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to  use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

9.        TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per the prevailing law.

10.        REPRESENTATIONS AND WARRANTIES

10.1        We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.

10.2        We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.

10.3        We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back-ordered.

10.4        Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result, you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated

11.        LIMITATION OF LIABILITY

Any legal claim related to an item you purchase must be brought directly against the Seller of the item. You release aadi from any claims related to items sold through our Services, including for defective items, misrepresentations by sellers, or items that caused physical injury (like product liability claims).

12.        INDEMNIFICATION

12.1        We hope this never happens, but if aadi gets sued because of something that you did, you agree to defend and indemnify us. That means you'll defend aadi (including any of our employees) and hold us harmless from any legal claim or demand (including reasonable lawyer's fees) that arises from your actions, your use or misuse) of our Services, your breach of the Terms, or your account's infringement of someone else's rights.

12.2        We reserve the right to handle our legal defence however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.

13.        DISPUTES WITH OTHER USERS AND SELLERS

13.1        If you find yourself in a dispute with another user of aadi's Services or a third party or seller of a goods/ products, we encourage you to contact the other party or Sellers and try to resolve the dispute amicably.

13.2        Release of aadi. You release aadi from any claims, demands, and damages arising out of disputes with other users or sellers or any third parties.

14.        DISPUTE RESOLUTION

All disputes between aadi and you arising out of or in connection with the present contract shall be finally settled through negotiation and mediation. However, if negotiation or mediation is failed the dispute shall be referred to Arbitration in accordance with the Arbitration Act 2001. The Arbitration shall be conducted by a sole arbitrator and the place of arbitration shall be in Dhaka.  

15.        GOVERNING LAW AND JURISDICTION

These terms and conditions are governed by and construed in accordance with the laws of The People's Republic of Bangladesh.

16.        CHANGES TO THE TERMS

We reserve the right to make changes to the Site, its policies, these terms and conditions and any other publicly displayed conditions or services promised at any time. You will be subject to the policies and terms and conditions in force at the time you used the Site unless any change to those policies or those conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

17.        SOME FINER LEGAL POINTS

The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and aadi regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

18.        CONTACT INFORMATION

For any communication

Email us at info@aadi.com.bd or

Call us at  +8801309002750